🔧Home Services

ServiceDispatch

ServiceDispatch answers calls from homeowners who need a plumber at 10 PM or an electrician first thing Monday. It captures the issue, location, and urgency; checks technician availability in real-time; books the job and notifies the assigned tech. For emergencies, it follows your escalation chain until someone confirms. It never puts a caller on hold and never loses a lead to voicemail.

Use Cases

✓Emergency dispatch with technician routing
✓Service booking with real-time availability checks
✓Job detail capture (issue, location, photos via SMS)
✓Post-job follow-up and review collection
✓Multi-truck fleet coordination

Live Demo

📞

ServiceDispatch

Sample Call Transcript

Sample Call — Emergency HVAC Dispatch

ServiceDispatch

Apex Heating & Cooling, this is dispatch. How can I help you?

Caller

Our AC just died and it's 95 degrees out. We have a newborn at home — can someone come tonight?

ServiceDispatch

I understand — let's get someone to you as soon as possible. I'm flagging this as priority. May I have your address and a callback number?

Caller

421 Maple Avenue, Unit B. My number is 555-0128.

ServiceDispatch

Got it, 421 Maple Avenue, Unit B. I'm checking our technician availability now... Marcus is finishing a job about 15 minutes from you. He can be there in approximately 30 minutes. Is there a gate code or anything he should know about access?

Caller

No gate, it's a duplex — Unit B is the right side. The AC unit is around the back.

ServiceDispatch

Perfect, I've dispatched Marcus. His ETA is 8:25 PM. You'll receive a text with his photo and real-time tracking link. The emergency after-hours rate is $189 for the call-out plus any repairs. Is that acceptable?

Caller

Yes, that's fine. Just get it fixed. Thank you so much.

ServiceDispatch

We're on it. Marcus is on his way — check the tracking link I'm sending now. Stay cool, we'll have you sorted out shortly.

0:422:05

🔊

Audio simulation — live calls sound like a natural human conversation.

Architecture

🧠Brain

GPT-4o with trade-specific terminology and dispatch logic

📋Instructions

Dispatcher persona with trade-specific scripts; emergency escalation rules; technician skill-matching logic

🔧Tools

Google Calendar, Housecall Pro / ServiceTitan APIs, Twilio SMS for tech notifications, Google Maps distance matrix

🧩Memory

Job-level context + customer address/property history from CRM

⚙️Harness

Vapi voice orchestration with real-time availability engine and dispatch workflow

🌐Environment

Vapi cloud telephony; integrates with existing dispatch software and phone system

Ready to put ServiceDispatch to work?

Commission a version tailored to your business, or get in touch for pricing and deployment options.

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