🏥Medical

MedReceptionist

MedReceptionist is a voice AI trained on medical front-desk workflows. It answers every call — scheduling appointments via Google Calendar, verifying insurance eligibility, routing prescription refill requests to the back office, and immediately escalating emergencies to the on-call physician. Patients hear a warm, professional voice that knows your practice by name.

Use Cases

✓Same-day appointment booking with calendar sync
✓Insurance verification and copay collection
✓Prescription refill intake and routing
✓Emergency triage with instant on-call escalation
✓After-hours and weekend coverage

Live Demo

📞

MedReceptionist

Sample Call Transcript

Sample Call — Appointment Booking

MedReceptionist

Good morning, thank you for calling Lakeside Family Practice. This is Alex, how can I help you today?

Caller

Hi, I need to schedule an appointment with Dr. Chen. My back has been hurting for a few days.

MedReceptionist

I'm sorry to hear that. Let me find the soonest availability for you with Dr. Chen. I see openings tomorrow at 10:15 AM and Thursday at 2:00 PM — would either of those work?

Caller

Tomorrow at 10:15 works perfectly.

MedReceptionist

Great, I've got you booked for tomorrow, July 25th at 10:15 AM with Dr. Chen. I just need to confirm — are you still on Blue Cross Blue Shield, and is your copay card on file still current?

Caller

Yes, same insurance and same card.

MedReceptionist

Perfect, I've confirmed everything. You'll receive a text confirmation with the appointment details shortly. Is there anything else I can help with?

Caller

No, that's all. Thank you!

MedReceptionist

You're welcome! We'll see you tomorrow at 10:15. Take care.

0:422:05

🔊

Audio simulation — live calls sound like a natural human conversation.

Architecture

🧠Brain

GPT-4o with HIPAA-compliant prompt engineering and medical terminology fine-tuning

📋Instructions

Medical receptionist persona with triage protocols, insurance verification scripts, and emergency escalation rules

🔧Tools

Google Calendar API, insurance eligibility APIs, Practice Fusion / Epic EHR integration, Twilio SMS for confirmations

🧩Memory

Call-level context + patient profile lookup via phone number matching

⚙️Harness

Vapi voice orchestration with custom medical workflow state machine

🌐Environment

Vapi cloud telephony; port existing number or provision new; Google Calendar + Google Sheets backend

Ready to put MedReceptionist to work?

Commission a version tailored to your business, or get in touch for pricing and deployment options.

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